Privacy Policy

Last updated: 6/16/20

This Privacy Policy applies to Inspire, Inspire Software. This Privacy Policy explains how we collect, use, and share the personal information that we gather on the subdomains and websites on www.inspiresoftware.com (“Websites”) or through your use of our Inspire cloud-based leadership software services (the “Services”). By continuing to use our Websites or the Services, you agree to the terms of this Privacy Policy.

1. THE BASICS

We provide leadership software services to companies, non-profits, partnerships, and other organizations (“Customers”). As part of these Services, our Customers will store the personal information of their employees and workforce members (“Team Members”) on our software platform. For more information about our Services, please visit: https://inspiresoftware.com/.

We recommend that you read this Privacy Policy in full to ensure that you are fully informed. However, to make it easier for you to review the parts of this Privacy Policy that apply to you, we have divided up the document into sections for our Customers (Section 2), Team Members (Section 3), and Website Visitors (Section 4). Sections 5–10 are for everyone.

If you have any questions or concerns about our use of your Personal Information, then please contact us using the contact information provided at the end of this Privacy Policy.

2. PRIVACY FOR CUSTOMERS

This section applies to the personal information that we collect and process from individuals who are reviewing or licensing our Services on behalf of our Customers. If your employer or organization has provided you an account to use the Services, please refer to the Privacy for Team Members section for more information.

2.1 Information We Collect

The personal information that we collect falls into the following categories:

2.1.1 Information You Give Us.

You may give us information about you when you sign up for and use the Services, consult with our customer service team, send us an email, integrate the Services with another website or service (for example, when you choose to connect your Slack, Outlook, or LinkedIn Learning account with Inspire), or communicate with us in any other way. The categories of information include:

  • Identifiers such as real name, address, email address, phone number, employer, job title, username, and password for account registration and administration.
  • Commercial information such as your credit card details, billing address, transactions and purchases of the Services.
  • Internet or other electronic network activity information, such as interactions with our Inspire software, interactions with our APIs, and communications and responses with your Team Members through our Services.
  • Professional or employment-related information, such as your workplace, leadership, and development goals.

You may also give us information about Team Members in your organization. In accordance with the Terms and Conditions, you are required to comply with all applicable privacy laws with respect to your Team Members’ personal information.

2.1.2 Information We Automatically Collect.

Like many website operators, we collect information that your browser sends whenever you visit our Websites or Services. We use cookies and other tracking technologies to collect some of this information. Learn more in our Cookie Policy.

The categories of information include:

  • Device information: We collect information about the device and applications you use to access the Services, such as your IP address, your operating system, your browser ID, and other information about your system and connection.
  • Log data: Our web servers keep log files that record data each time a device accesses those servers and those log files contain data about the nature of each access, including originating IP addresses. We may also access metadata and other information associated with files that you upload into our Services.
  • Product usage data: We collect usage data about you whenever you interact with our Services, which may include the dates and times you access the Services and your browsing activities (such as what portions of the Services are used). We also collect information regarding the performance of the Services.

We collect this information in the aggregate. We do not associate this information with you or your computer, unless you specifically ask us to troubleshoot any technical or security issues you have with using our Websites or Services, or we need to investigate a violation of our Terms.

2.1.3 Information We Collect from Third Parties.

When you integrate the Services with another website or service (for example, when you choose to connect your Slack, Outlook, or LinkedIn Learning account with Inspire), we will receive information from these Third Parties. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data to these websites.

In addition, we may receive your information from resellers or channel partners, if you express interest in our Services.

2.2 How We Use the Personal Information

We use the personal information we collect from Customers for the following purposes:

  • To provide you with the Services on our Websites.
  • To communicate with you about your account and provide customer support.
  • To bill and collect money owed to us by you.
  • To market our products and/or services to you.
  • To analyze Websites usage and improve the services offered.
  • For market research, project planning, troubleshooting problems.
  • For detecting and protecting against error, fraud or other criminal activity.
  • To enforce compliance with our Terms and applicable law.

2.3 How We Share the Personal Information.

2.3.1 Affiliates and Service Providers.

We share your information with our third-party service providers and any subcontractors as required to offer you our products and services. For example, we use third-party service providers to process billing and payments and manage our Websites. These service providers are under a duty of confidentiality.

2.3.2 Third Party Links and Websites.

Our Websites may contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data to these websites.

2.3.3 Third Party APIs.

When you integrate the Services with another website or service (for example, when you choose to connect your Slack, Outlook, or LinkedIn Learning account with Inspire), we will send information to these platforms as part of the integration. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data to these websites.

2.3.4 Social Media.

Our Websites may include social media buttons or widgets (“social media elements”). These social media elements may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media elements are governed by the privacy policy of the social media company providing the feature and/or widget.

2.3.5 Disclosures Required by Law.

We may be required to disclose your data in response to lawful requests by public authorities, including to meet law enforcement requirements. We may be under a duty to disclose or share your personal data in order to comply with any legal obligation, to enforce or apply our Terms and other agreements, to protect our rights, property, or safety, or the protect the rights, property, or safety of others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

2.3.6 Aggregate and De-Identified Information.

We reserve the right to share aggregate or de-identified information about its users with third parties for marketing, advertising, research, product development or similar purposes.

2.4 Legal Bases for Processing (EEA and UK Individuals)

If you are from the European Economic Area or the United Kingdom, our legal bases for collecting and using your personal information is as follows:

  • The performance of your contract or to enter into the contract and to take action on your requests. For example, the processing of your Inspire account registration, providing information on your interactions with our Inspire, providing communications with your Team Members through the Services, and analyzing team member performance and leadership development on your behalf.
  • Our legitimate business interests. For example, fraud prevention, maintaining the security of our network and services, direct marketing to you, and improvement of our services.
  • Compliance with a mandatory legal obligation. For example, accounting and tax requirements, which are subject to mandatary retention periods. We may also collect your Personal Information to record your requests to exercise your rights and to verify your identity for such requests.
  • Consent you provide where we do not rely on another legal basis. Consent may be withdrawn at any time.
  • In some limited cases, we may also have a legal obligation to collect Personal Information from you, in response to lawful requests by public authorities, including to meet law enforcement requirements, as described above in “How We Share the Personal Information?”

If you have questions about or need further information concerning the legal bases on which we collect and use your personal information, please contact us using the contact details provided in the “Contact Information” section below.

If you wish to upload the personal information of individuals residing in the European Economic Area or the United Kingdom, please contact us for a copy of our Data Processing Addendum using the contact details provided in the “Contact Information” section below.

3. PRIVACY FOR TEAM MEMBERS

This section applies to the personal information we collect about our Customers’ employees, contractors, or other workforce members (“Team Members”) on behalf of our Customers.

3.1 Information We Collect

The personal information that we collect falls into the following categories:

3.1.1 Information We Receive From Customers.

Customers may provide us personal information about you through the Services. For example, when a Customer uses our leadership software services or integrates the Services with another website or service (for example, when a Customer chooses to connect the organization’s Slack, Outlook, or LinkedIn Learning accounts with the Inspire platform), or when you login through your employer’s Inspire account, they may provide us with your personal information. The categories of information include:

  • Identifiers such as real name, address, email address, phone number, employer, job title, username, and password for account registration and administration.
  • Characteristics of protected classifications under California or federal law that you voluntarily provide to the Inspire platform, such as race, color, religion, sex, gender, sexual orientation.
  • Internet or other electronic network activity information, such as interactions with our Inspire software, interactions with our APIs, and communications and responses with your Team Members through our Services.
  • Audio, electronic, visual, thermal, olfactory, or similar information, such as your picture
  • Professional or employment-related information, such as your workplace, leadership, and development goals.
  • Inferences drawn from any of the information above to create DISC or similar personality profiles and assessments concerning workplace productivity, teamwork, and communication.

Our Customers are responsible for how they use and manage your personal information. You may have the opportunity to access, update, or delete some of your information by electing to manage your preferences directly with your organization or employer. Please contact your employer’s privacy officer or HR department directly if you have any questions about your employer’s use of your data.

3.2 Information You Give Us.

You may provide us information directly in the following ways:

  • By contacting us directly through a webform, email, or otherwise submit inquiries through our Websites or Services.

The categories of information include:

  • Identifiers such as real name, address, email address, job title, company, or phone number.
  • Internet or other electronic network activity information, such as interactions with our Inspire software, interactions with our APIs, and communications and responses with your Team Members through our Services.

3.3 Information We Automatically Collect.

Like many website operators, we collect information that your browser sends whenever you visit our Websites or Services. We use cookies and other tracking technologies to collect some of this information. Learn more in our Cookie Policy.

The categories of information include:

  • Device information: We collect information about the device and applications you use to access the Services, such as your IP address, your operating system, your browser ID, and other information about your system and connection.
  • Log data: Our web servers keep log files that record data each time a device accesses those servers and those log files contain data about the nature of each access, including originating IP addresses. We may also access metadata and other information associated with files that you upload into our Services.
  • Product usage data: We collect usage data about you whenever you interact with our Services, which may include the dates and times you access the Services and your browsing activities (such as what portions of the Services are used). We also collect information regarding the performance of the Services.

We collect this information in the aggregate. We do not associate this information with you or your computer, unless you specifically ask us to troubleshoot any technical or security issues you have with using our Websites or Services, or we need to investigate a violation of our Terms.

3.4 How We Use the Personal Information.

We use the personal information we collect from Team Members for the following purposes:

  • To provide our Services as the service provider or processor for our Customers.
  • To communicate with you about your account and provide customer support.
  • For detecting and protecting against error, fraud or other criminal activity.
  • To enforce compliance with our Terms and applicable law.

3.5 How We Share the Personal Information.

3.5.1 Customers.

We share your personal information with your employer or organization. We may share this information through our Services or through tools and APIs that may integrate with our Services.

3.5.2 Affiliates and Service Providers.

We share your information with our third-party service providers and any subcontractors as required to offer you our products and services. These service providers are under a duty of confidentiality.

3.5.3 Third Party Links and Websites.

Our Websites may contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data to these websites.

3.5.4 Third Party APIs.

When you integrate the Services with another website or service (for example, when you choose to connect your Slack, Outlook, or LinkedIn Learning account with Inspire), we will send information to these platforms as part of the integration. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data to these websites.

3.5.5 Social Media.

Our Websites may include social media buttons or widgets (“social media elements”). These social media elements may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media elements are governed by the privacy policy of the social media company providing the feature and/or widget.

3.5.6 Disclosures Required by Law.

We may be required to disclose your data in response to lawful requests by public authorities, including to meet law enforcement requirements. We may be under a duty to disclose or share your personal data in order to comply with any legal obligation, to enforce or apply our Terms and other agreements, to protect our rights, property, or safety, or the protect the rights, property, or safety of others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

3.5.7 Aggregate and De-Identified Information.

We reserve the right to share aggregate or de-identified information about its users with third parties for marketing, advertising, research, product development or similar purposes

3.6 Legal Bases for Processing (EEA and UK Individuals)

If you are from the European Economic Area or the United Kingdom, our legal bases for collecting and using your Personal Information is as follows:

  • As a processor for our Customers. As part of our contract with Customers, we allow them to communicate with their Team Members, and analyze their Team Members’ data from our Services. Customers are responsible for the privacy and security of the personal information they collect from you prior to uploading them into our databases, and their use of your personal information from our Services.
  • In some limited cases, we may also have a legal obligation to collect Personal Information from you, in response to lawful requests by public authorities, including to meet law enforcement requirements, as described above in “How We Share the Personal Information?”

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact your employer’s privacy officer or HR department directly.

4. PRIVACY FOR WEBSITE VISITORS

This section applies to personal information that we collect and process through our Websites and in the usual course of our business, such as in connection with our sales and marketing activities, recruitment, and events.

4.1 Information We Collect.

The personal information that we collect falls into the following categories:

4.1.1 Information You Give Us.

You may provide us information in the following ways:

  • By contacting us directly through a webform, email, social media message, or otherwise.
  • By attending our events or other business interactions and providing your contact details.
  • By entering into our sweepstakes or drawings.
  • By applying for a role with us.

The categories of information include:

  • Identifiers such as real name, address, email address, job title, company, or phone number.
  • Your public profile on social media accounts – depending on your privacy setting for your social media account, this includes your profile picture, social media handle, number of followers, bio, if you’re verified and your location by city and country.
  • Employment information and job history for individuals who apply for a role with us.
4.1.2 Information We Automatically Collect.

Like many website operators, we collect information that your browser sends whenever you visit our Websites or Services. We use cookies and other tracking technologies to collect some of this information. Learn more in our Cookie Policy.

The categories of information include:

  • Device information: We collect information about the device and applications you use to access the Websites, such as your IP address, your operating system, your browser ID, and other information about your system and connection.
  • Log data: Our web servers keep log files that record data each time a device accesses those servers and those log files contain data about the nature of each access, including originating IP addresses.

We generally collect this information in the aggregate to improve the performance of our Websites. We do not associate this information with you or your computer, unless we need to investigate a violation of our Terms.

4.2 How We Use the Personal Information

We may use the personal information we collect for a range of reasons, including:

  • To share your cookie data with third-party marketing platforms (e.g. Google Ads, Facebook Ads, HotJar) to provide tailored advertising on our Websites and other websites that you may visit.
  • To market our products and/or services to you.
  • To analyze Websites usage and improve the services offered.
  • For market research, project planning, troubleshooting problems.
  • For detecting and protecting against error, fraud or other criminal activity.
  • To enforce compliance with our Terms and applicable law.

4.3 How We Share the Personal Information.

4.3.1 Affiliates and Service Providers.

We share your information with our third-party service providers and any subcontractors as required to offer you our products and services. These service providers are under a duty of confidentiality.

4.3.2 Third Party Marketing and Advertising Organizations.

We share your information with third party marketing and advertising partners, such as Google, Facebook, Instagram, and YouTube to provide tailored advertising on our Websites and other websites that you may visit.

4.3.3 Third Party Links and Websites.

Our Websites may contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data to these websites.

4.3.4 Social Media.

Our Websites may include social media buttons or widgets (“social media elements”). These social media elements may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media elements are governed by the privacy policy of the social media company providing the feature and/or widget.

4.3.5 Disclosures Required by Law.

We may be required to disclose your data in response to lawful requests by public authorities, including to meet law enforcement requirements. We may be under a duty to disclose or share your personal data in order to comply with any legal obligation, to enforce or apply our Terms and other agreements, to protect our rights, property, or safety, or the protect the rights, property, or safety of others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

4.3.6 Aggregate and De-Identified Information.

We reserve the right to share aggregate or de-identified information about its users with third parties for marketing, advertising, research, product development or similar purposes

4.4 Legal Bases for Processing (EEA and UK Individuals).

If you are from the European Economic Area or the United Kingdom, our legal bases for collecting and using your personal information is as follows:

  • Our legitimate business interests. For example, fraud prevention, maintaining the security of our network and services, direct marketing to you, and improvement of our services.
  • Compliance with a mandatory legal obligation. For example, accounting and tax requirements, which are subject to mandatary retention periods. We may also collect your Personal Information to record your requests to exercise your rights and to verify your identity for such requests.
  • Consent you provide where we do not rely on another legal basis. Consent may be withdrawn at any time.
  • In some limited cases, we may also have a legal obligation to collect Personal Information from you, in response to lawful requests by public authorities, including to meet law enforcement requirements, as described above in “How Do We Share Personal Information?”

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us using the contact details provided in the “Contact Information” section below.

5. YOUR PRIVACY CHOICES

5.1 General

5.1.1 Marketing Opt-Out:

We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send. You will still continue to receive service-related messages concerning our Services.

5.1.2 Exercising Your Privacy Rights:

We have listed the privacy rights for several jurisdictions below, but we understand you may have additional rights in your jurisdiction. You may contact us directly at any time about exercising your data protection rights. We will consider your request in accordance with applicable laws and may remove or update your information within a reasonable time and (where applicable) after providing notice to the Customer of your request. We may ask you to verify your identity in order to help us respond efficiently to your request.

5.2 California Residents

5.2.1 Third Party Marketing.

California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your Personal Information to third parties for the third parties’ direct marketing purposes. To make such a request, please contact us at the Contact Information below.

5.2.2 California Consumer Privacy Act.

If you are a California consumer, you have the following rights beginning on January 1, 2020:

  • The right to know what Personal Information is being collected about you.
  • The right to know whether your Personal Information is sold or disclosed and to whom.
  • The right to say no to the sale of Personal Information.
  • The right to access your Personal Information.
  • The right, in certain circumstances, to delete the information you have provided to us.
  • The right to equal service and price, even if you exercise your privacy rights, unless the difference in service and/or price is reasonably related to the value provided to the you by your Personal Information.
5.2.3 Requests for Deletion and Information.

In certain circumstances, California consumers have the right to request that we delete their information. In addition, California consumers have the right to request, up to twice in a 12-month period, that a business that collects Personal Information about the consumer disclose to the consumer the information listed below for the preceding 12 months. We have the right to request verification of your identity for all requests for information.

  1. The categories of Personal Information it has collected about that consumer.
  2. The categories of sources from which the Personal Information is collected.
  3. The business or commercial purpose for collecting or selling Personal Information.
  4. The categories of third parties with whom the business shares Personal Information.
  5. The categories of Personal Information that the business sold about the consumer and the categories of third parties to whom the Personal Information was sold, by category or categories of Personal Information for each third party to whom the Personal Information was sold.
  6. The categories of Personal Information that the business disclosed about the consumer for a business purpose.
  7. The specific pieces of Personal Information it has collected about that consumer.

To make such a request, please contact us at the contact information below.

Do Not Sell My Personal Information. California consumers have the right to opt out of the sale of the consumer’s personal information. To make such a request, please contact us at the contact information below or submit a request online.

Email: optout@inspiresoftware.com

5.3 EEA and UK Residents

5.3.1 EEA and UK Privacy Rights.

If you are from the European Economic Area or United Kingdom, you have the right, under certain circumstances, to:

  • Access your Personal Information;
  • Correct inaccurate Personal Information;
  • Request erasure of your Personal Information without undue delay;
  • Request the restricted processing of your Personal Information;
  • Request portability of the Personal Information that you have given us; and
  • To object to the processing of your Personal Information, including the ability to object to automated processing and/or profiling.

If you are from the European Economic Area or United Kingdom, you also have the right to lodge a complaint with a supervisory authority, under certain circumstances.

You may contact us at the contact information below for more information, or to exercise your rights.

6. INTERNATIONAL TRANSFERS

Any data that you provide to us may be accessed, shared or processed by our offices, located in the United States, and service providers located in the United States and abroad, if such data transfer is necessary for the specific purpose for which you submitted your data (such as the provision of goods or services under a written contract). This may entail a transfer of your Personal Information across international borders, including, but not limited to, transfers from within the European Economic Area (the “EEA”) or the United Kingdom to the United States. The data protections standards may differ and be lower than the standards enforced in your jurisdiction. We maintain appropriate safeguards as required by applicable law for any Personal Information transferred internationally, and as required by applicable law, will seek your consent prior to such transfers.

If you are a Customer and wish to upload the personal information of individuals residing in the European Economic Area or the United Kingdom, please contact us for a copy of our Data Processing Addendum using the contact details provided in the “Contact Information” section below.

7. CHILDREN’S PRIVACY

Our Websites are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us at the Contact Information below. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

8. DO NOT TRACK

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT.

9. COOKIE POLICY

To make our Websites and Services work properly, and to provide tailored advertising, we sometimes place small data files called cookies on your device. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, shopping cart, or other preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. To learn more, please see our Cookie Policy.

10. CHANGE OF CONTROL

Personal information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change in control. If we sell, merge or transfer any part of the business, part of the sale may include your Personal Information.

11. DATA RETENTION

For Customers, we retain the information we receive for as long as you use the Services or as necessary to fulfill the purposes for which it was collected, provide our Services, resolve disputes, establish legal defenses, enforce our agreements, and comply with applicable laws.

Please note that our Customers set their own policies regarding the storage, access, modification, deletion, sharing, and retention of Team Members’ personal information. Please check with the Customer about the policies and settings it has in place. You acknowledge and agree that (1) we are not responsible for any disputes regarding the Customer’s policies, and (2) you and the Customer shall work to resolve any dispute in a professional manner.

12. SECURITY PROTECTIONS

We take appropriate and reasonable technical and organizational measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information.

However, please be aware that despite our best efforts, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, keeping your log-in and password private. You agree that we are not responsible for lost, stolen, or compromised passwords or for any activity via unauthorized password activity

13. POLICY CHANGES

We may change this privacy policy at any time and from time to time. The most recent version of the privacy policy is reflected by the date located at the top of this privacy policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this privacy policy or other notice on the Websites. We encourage you to review this privacy policy often to stay informed of changes that may affect you. Our electronically or otherwise properly stored copies of this privacy policy are each deemed to be the true, complete, valid, authentic, and enforceable copy of the version of this privacy policy that was in effect on each respective date you visited the Websites.

14. GOOGLE USER DATA USAGE

Inspire makes use of tasks and calendar events to help a user plan their day, week and beyond. If a user chooses to log into inspire with their Google account, Inspire will allow them to integrate their Google Calendar and Tasks for these planning purposes. We store this information and sync with Google when changes are made. We do not share this information with other users or systems.

Tasks: https://www.googleapis.com/auth/tasks

Used to allow a user to plan tasks against their Roles and Goals in Inspire.

Calendar: https://www.googleapis.com/auth/calendar

Used to allow a user to plan and track calendar events in Inspire.

15. CONTACT INFORMATION

If you have any questions or comments, or if you have a concern about the way in which we have handled any privacy matter, please contact us at:

Email: privacy@inspiresoftware.com

Webform:

James Halpin, CIO/CISO, DPO

InnovaSystems Int’l, LLC